Refund Policy

Credit and vouchers go one way .

Read this before you pay. It is short because the rule is simple: what you buy on Bullmark becomes goods and services at a brand, not money again.

Last updated: September 21, 2026

The rule

Brand Credit, Bullmark Credit and vouchers are not refunded or exchanged for cash — not by Bullmark, not by the brand, and not for anyone who later holds them. You see the price before you pay, and the amount on the button is the amount charged: no processing fee is added on top.

When we do put money back

You were charged and received nothing — a payment went through but the credit or voucher never arrived.

You were charged twice for the same purchase.

A charge you did not make. Write to us and to your card issuer.

These are errors, not refunds of something you received, and we correct them. Write to [email protected] with the date, the amount and the brand.

If the problem is with the brand

If a brand does not honour a voucher, or you are unhappy with what it delivered, take it up with the brand: the voucher is that brand's promise, and how it handles a cancellation or a complaint is its own policy. Bullmark does not arbitrate, but either side can ask us for the sealed record of the voucher — when it was issued, and whether and when it was redeemed.

Brands: fees

The fee you pay to mint Brand Credit, and the one-in-ten vouchers taken from each batch, are not refunded once the mint or the issue has happened. The same error cases above apply to you — a fee charged twice, or charged for a mint that did not happen, is corrected.

Expired and unused

A voucher that expires unused is not refunded, and handing a voucher to someone else does not extend its life. The expiry date is on the voucher from the moment it is issued.

Your legal rights

Nothing here takes away a right the law gives you that cannot be waived. See also the terms of service and Fees & money flow .